Welcome to our Help Center

I have a question about sizing ? 4

• Size charts
• What size should I order if I'm between sizes?
• The item(s) I ordered doesn’t fit :(
• I have received the wrong size :(

How do I start an exchange or a return? 6

• You sent me an item that doesn't fit
• You sent me the wrong item(s)
• There is(are) missing items in my order
• My item(s) is damaged
• I simply want to return my item(s)

View all 6

Manage/modify your orders here! 5

• I would like to change the color of my order?
• I would like to change my order size.
• I would like cancel my order ?
• I would like to return my order.
• I never received my order? Where is it ?

When will I get my stuff ? 6

• When will my order ship?
• Track your order here
• When will my order be delivered?
• Do you offer expedited shipping?
• Shipping timeline: United States

View all 6

Gift FAQs 2

• Do you sell gift cards ?
• Can I return or exchange a gift someone gave me?

Payment pricing, and promotions ! 5

• What payment methods does Lotus accept?
• What currency does Lotus sell in?
• Does Lotus charge for customs, taxes, VAT, or any other extra fees?
• How can I get a free gift?
• What is a promo code? How does it work?

I Have a question about the Lotus Logo on my leggings 3

• Are all of your products now including the Lotus Leggings Logo on them?
• Why is the logo on your leggings now?
• I Want to return my leggings with the logo